All scheduled private lessons must be prepaid. In cases of severe illness or emergency one lesson out of an 8-lesson package can be rescheduled with less than a 24-hour notice. In all other cases private lessons can be rescheduled with a minimum of a 24-hour notice by email or phone.
Group class tuition is non-refundable. There are no make-up sessions for group classes. Terra Sounds reserves the right to substitute a group class instructor at any time with another instructor on staff.
Terra Sounds reserves the right to cancel lessons in case of emergency or severe weather conditions. Terra Sounds will make its best effort to notify students in such cases. Generally, if Terra Sounds staff and instructors are able to show up, a student is expected to be available also. If the regular instructor is unable to attend, Terra Sounds will make its best effort to provide a substitute instructor.
There are two ways to reschedule your class/lesson/recording session/rental:
1) call and leave a voicemail 847.737.1850 (Chicago area), 305.676.6645 (Miami area), 646.494.6445 (NYC area)
2) email email@example.com
Please don't forget to specify your name, day and time of cancellation, as well as your availability for the next session.